Economy, a best rated car hire
Pretty decent. The site lists a fair variety of cars and the average consumer is going to have more than enough choice to make a solid booking. Both cheap and mid range cars are well represented, which will suit the tourist market down to a T. There is a bit of a lack of luxury cars, but you’re rarely going to find anyone but the biggest chains keeping those cars in decent stock so its pretty forgivable. Fairly basic Mercedes and BMWs are on offer though, so don’t think it’s all just dowdy, utilitarian vehicles; you can still find a little style if you look hard enough.
Sadly, this is one of those cases where hidden fees come back to sting customers, and sting them hard. We’re sad to say that many people have reported issues with everything from false damages to added insurance to massive deposits that have only been partly refunded. Of course, you have to filter out some of the online chatter. Few people are going to admit that they’re at fault and take the charges, but when the issue crops up again and again, the service behind it is normally always at fault in some way. We can point to other agencies, the very model of good ethics and service, that have no such issues. People consider them valuable, and the complaints about being ripped off are few and far between.
A totally mixed bag. In some cases they seem good, in others they come up looking terrible. Read horror stories of branches closing early and leaving travellers stranded with no vehicle and a long wait to get their deposit back. Gasp in shock as you hear tales of rude customer service and intentional mis-selling of insurance. Wonder what all the fuss is about as a polite and friendly rep helps you through every stage of your rental. Thank their helpline for resolving your issue so quickly. Be rather confused.
In the end, it seems to fluctuate wildly. Part of good service however, is being able to do it consistently. If we were in London on holiday and wanted to rent a car, we would much rather settle for a firm that offered solid service at every turn than one that was excellent one day and poor the next. It can easily ruin a trip, and most holiday makers won’t want to take the chance. We can’t say that we blame them.
Poor. Again, they lack consistency, which is much more damning in the availability part of this review. When you check the site and it says a car is in stock at a specified outlet, it should be there. There should not be a conveniently more expensive replacement there, leaving you to either compromise on what you wanted in your rental or pay more. It hints at deeper issues in management and organisation, issues that you’re best staying away from.
Their supposedly cheap prices. Base rates are highly competitive, but added costs quickly take them back to a more standard level.
The worst of both world in so many ways. You’re essentially using a cheap service, and accepting all the downsides that come with the reduced cost. But then little bills and charges creep in and push the price up. Before you know it, you’ve paid industry standard for a substandard service. It’s crafty, dishonest and, perhaps most importantly, just a bad deal for the consumer. Their list of sins might not be as extensive, and if you’re really stuck you could probably deal with the lack of value, but we by no means recommend Economy. There are just better companies out there, in almost every regard.
If you want to book, visit https://www.economycarhire.com/